Patient Resource Guide 2025 - Flipbook - Page 7
FINANCIAL COUNSELING
& INSURANCE COVERAGE
Financial counselors are available to assist with your insurance and financial questions.
Please call the financial counselor at 843-792-9876 or Customer Service at 843-792-2311 or 800-598-0624.
Counselors are located at Hollings in Room 218 on the 2nd floor, but depending on your treatment location, there may
be another financial counselor available to assist with your needs.
FREQUENTLY ASKED QUESTIONS
What are my payment options?
MUSC Health accepts several forms of payment, and
you have several options when paying your bill, including
online, by mail or in person. We can also work with you to
create an installment plan.
Will I receive a separate bill from MUSC Health
and MUSC Physicians?
You will receive one statement with both charges.
What insurance plans are accepted by MUSC
Health?
MUSC Health has agreements with a wide variety of
insurance plans, including commercial, Marketplace,
Medicare and in-state Medicaid plans.
Visit muschealth.org/patients-visitors/insurance/plans
for a list of accepted insurance plans. We suggest also
calling your insurance company to verify that it covers
services from MUSC Health and MUSC Physicians.
What if I don’t have insurance?
A small deposit is required of uninsured patients at the
time of service. Please contact our financial counselors at
843-792-9876 to review payment options.
Can today’s visit deposit or copay/coinsurance
be added to my payment arrangement?
No, payment arrangements are for care received in the
past. Copay/coinsurance is an agreement between you
and your insurance carrier and is expected to be paid at
point of service.
Are there any differences in cost depending on
whether I receive care in a hospital-based clinic
or a physician’s office?
Many insurance plans may pay for health care services
provided in an outpatient hospital setting differently
than those provided in a physician’s office. In a hospitalbased clinic, your insurance may require that you meet
your annual deductible and/or require that you pay a
percentage of the bill.
You should check with your insurance carrier if you have
any questions regarding your financial responsibility.
MUSC hospital-based clinics for oncology care include
but are not limited to:
• MUSC Hollings Cancer Center (all clinics & infusion)
• MUSC Hollings Cancer Center North Charleston
(all clinics & infusion).
Putting you at the center of your care
Find more information online
Hollings is working with Centers for Medicare & Medicaid
Services and other insurance plans on a new approach to
cancer care known as the Enhancing Oncology Model
(EOM). This program helps us deliver high quality care
while supporting and improving
your care experience.
Visit muschealth.org/patients-visitors/billing/financialassistance for information on the MUSC Financial
Assistance Program or muschealth.org/patients-visitors/
billing/faq for questions about billing and payment plans.
SCAN FOR MORE ABOUT EOM
ASSISTANCE PROGRAM
PATIENT RESOURCE GUIDE
SCAN FOR MUSC FINANCIAL
PAGE 5
